Kforce Inc ยท 4 hours ago
ITSM (Central)
Chelmsford, MA
Contract
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Manage, report, and communicate on the global performance of owned processes
Partner with other leaders across the organization and champion the day-to-day operation of the lifecycle of Incident, Problem and Change Management
Manage documentation
Leading Change Request Review meetings
Developing change management plans for change initiatives
Evaluating the impact of planned changes
Leading identifying risks and developing risk mitigation tactics
Supporting development of communications relevant to change initiatives
Track and monitor of changes
Provide coaching and training to employees at all levels
Define success metrics and measuring performance against these
Develop and publish a Change Management SOP and maintain all change documentation (policies, procedures, templates, etc.)
Managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business
Coordinate and facilitate the Change Management process across organizations
Responsible for review, approvals, categorize, prioritize, change requests
Prepare and run CAB meeting agenda and capture issues and suggestions
Create, publish, and circulate the Change calendar
Educate the Business and IT on the Change Management process
Produce metrics and report on Change Management activities
Develop, coordinate, and perform post change review of scheduled changes for all RFCs and maintenance efforts
Conduct or facilitate Post Implementation Reviews (PIRs) after the implementation of changes
Manage major incidents including - incident and risk assessment, co-ordinations across global cross-function groups
Effectively prioritize incidents and impacts to business
Manage and coordinate urgent and complicated support issues
Qualification
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Required
Bachelor's degree or equivalent work experience required
5+ years of relevant work experience in Information Technology with at least 3 years of experience in a Service Management team required
Proven experience in Incident, Problem, and Change management
Strong background of ITIL framework
Able to clearly articulate understanding of Incident Problem, Change Management processes
Communicate clearly with a range of people at different levels of the organization and explain and discuss technical issues using a range of styles, tools, and techniques
Preferred
ITIL V3 foundation or higher certification
5+ years of relevant ITIL experience
Experience managing and utilizing ServiceNow
Experience working with Infrastructure and Application teams during critical issues
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology and other professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (604)
2022 (772)
2021 (1207)
2020 (914)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Service Delivery Director, Kforce Consulting Solutions
Recent News
2024-10-29
2024-10-28
2024-05-06
Company data provided by crunchbase
