Worldpay · 4 hours ago

ITSM Change Manager

United States

Full-time

Remote

Mid Level

$89K/yr - $150K/yr

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Responsibilities

Works with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process.

Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers.

Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.

Reviews completeness and quality of change information entered into the change management system (ServiceNow) and works with change requesters to correct deficiencies.

Reviews and follows up on non-compliant changes as well as changes which occur outside the defined processes.

Works with all parties to resolve change related scheduling conflicts according to established practices.

Employs multiple channels to effectively communicate change to the organization.

Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment.

Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues.

Qualification

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ITIL principlesServiceNowChange managementITIL v3/4 certificationServiceNow certificationDynamic environment