Global Payments Inc. · 9 hours ago

ITSM Compliance Analyst

Georgia, United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Prepare for and facilitate regular ITSM governance discussions that will result in rich, intuitive employee experiences utilizing IT Service Management tools suite and surrounding apps

Work closely with ITSM process owners to ensure artifacts driven by the ITSM Framework are up to date and available

Work with ITSM process owners, internal teams, and stakeholders to ensure ITSM process requirements are being adhered to

Perform periodic reviews of the ITSM Framework and practices by utilizing established OKRs and KPIs along with performing extensive walk throughs of the ITSM processes

Establish relationships, influence, and manage dependencies with partners and position our team as contributors to the ITSM practice strategy

As a member of the IT SMO team, you will use your skills to engage and facilitate strategic discussions

Thrive in ambiguity and create clarity for IT SMO team

Deliver success through empowerment and accountability by modeling, coaching, and caring

Model - Live our culture; Embody our values; Practice and Promote our ITSM principles

Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn

Care - Champion and advocate for our customers in evolving their experience with ITSM practices and tool suites and the ability to use tools and automation to solve challenges

Be positive, inclusive, and collaborative so you can do its best work

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ITSM practice experienceITSM processesGovernance frameworksITIL v3 certificationCloud softwareITSM softwareCollaboration skills

Required

5+ years of ITSM practice experience

Strong background in ITSM processes and governance frameworks

Experience in cloud and ITSM software for enterprise - part of your role will be collaborating with ITSM tools teams in building experiences that can connect to and integrate with a variety of other tools and technologies

Ability to build trust and work collaboratively with a broad spectrum of leadership and stakeholders

Ability to work well independently as well as part of a team bringing a sense of urgency to the tasks at hand

High level of initiative, self-motivation, resourcefulness, collaboration and patience

Strong oral and written communication skills

ITIL v3 fundamentals certification or higher