200+ applicants

Company

Original Job Post

Akkodis · 6 days ago

ITSM Service/Process Specialist

United States

Contract

Remote

Mid Level

$30/hr - $40/hr

2+ years exp

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IT Services and IT Consulting

H1B Sponsorship

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Hiring Manager

Dustin Jarvis

Insider Connection @Akkodis

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Responsibilities

Identify, gather & document requirements, build process flows, and measure & monitor service offerings from IT to internal business partners.

Measure and aid in deployment of new processes, services, or practices.

Manage projects to implement or improve services or processes throughout IT.

Project manage a diverse scope of ITSM related projects from end to end.

Manage relationships with key partners in the Enterprise Service Management ecology.

Collect and document business requirements for initiatives and process improvement/automation efforts.

Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.

Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels.

Identify issues, risks, and bring inconsistencies and problems to the attention of management.

Present findings and recommendations to leadership at all levels.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business processITSMITIL V4Lean Six SigmaAgile principlesIT operationsIT strategyProcess mappingKPIsOKRsProblem-solvingOut-of-the-box thinkingData-driven thinking documentation communicationGo-getter attitudeSelf-drivenAttentive to detailOrganizedPrioritize tasks

Required

Bachelors Degree in IT preferred.

2+ years of experience in a business process/ITSM role.

Must be able to function in an immature ITSM environment and wear multiple hats.

Out of the box, solution-based, and data-driven thinking are a MUST.

Excellent documentation skills.

ITIL V4 knowledge, certifications, or experience preferred.

Lean Six Sigma knowledge, certifications, or experience preferred.

Knowledge, certifications, or experience working in or implementing Agile principles preferred.

Experience or knowledge in IT Operations and IT Strategy.

Understanding of IT services, products, and supporting architecture.

Process mapping and design.

Understanding of KPIs and OKRs.

Strong communication (written and oral).

Go-Getter attitude that will push to get the job done and drive projects.

Self-driven, with limited oversight required.

Attentive to detail with focus on accurate and timely results.

Organized and able to prioritize tasks, responding effectively to competing needs.

Benefits

Medical

Dental

Vision

Term Life Insurance

Short-term Disability Insurance

Additional Voluntary Benefits

Commuter Benefits

401K Plan

Paid Sick Leave

Holiday Pay

Company

Akkodis

Glassdoor

3.3

Akkodis is a digital engineering company and Smart Industry leader.

10,001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (59)