CirrusLabs ยท 22 hours ago
IVR Designer
United States
Contract
Remote
Mid Level
3+ years exp
Maximize your interview chancesInformation ServicesInformation Technology
Hiring Manager
Huda Qureshi (Six Sigma Certified)
Insider Connection @CirrusLabs
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Responsibilities
Design intuitive and engaging IVR flows to enhance customer experience and maximize call containment.
Analyze customer journeys and optimize interaction paths to improve resolution rates.
Collaborate with stakeholders to align goals and ensure effective IVR designs.
Use analytics to evaluate IVR performance and implement improvements.
Integrate NLU principles to enhance conversational accuracy and outcomes.
Qualification
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Required
3-5 years of experience in designing conversational IVR flows or similar customer engagement solutions.
Proven expertise in CX design, user experience, and optimizing customer journeys within a call center environment.
Familiarity with IVR technologies, conversational AI platforms, and NLU frameworks.
Strong analytical skills to interpret data and translate insights into actionable design improvements.
Ability to map complex workflows and simplify customer interactions through intuitive flow design.
Proficiency with tools like Visio, Lucidchart, or other workflow design tools.
Excellent verbal and written communication skills with strong stakeholder collaboration abilities.
Experience working in agile, fast-paced environments and managing project deliverables under tight timelines.
Preferred
Background in call center operations or customer service-focused initiatives.
Experience with conversational AI platforms (e.g., Dialogflow, Amazon Lex, or similar).
Knowledge of speech recognition technologies and voice user interface (VUI) design principles.
Familiarity with analytics tools to track IVR performance and user behavior.
Company
CirrusLabs
CirrusLabs is an IT company provides agile software delivery, automation, cloud Services, and IoT.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nagaraj Padmanabhan
CEO and Equity MD
Zia Rahman
Founder and CEO
Recent News
CirrusLabs Welcomes Nagaraj Padmanabhan as Chief Executive Officer of the Middle East and African Markets
2024-10-10
2023-06-05
Company data provided by crunchbase
