Be an early applicantLess than 25 applicantsPosted by Agency

Company

TEKsystems · 4 hours ago

IVR Engineer

Myrtle Point, OR

Full-time

Remote

Mid Level

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Information Technology

H1B Sponsor Likely

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Responsibilities

Participate in the design, development and delivery of solutions on IVR solution

Develop efficient and high-performance call flows

Create unit tests to maximize code coverage and cover end to end business scenarios

Support existing architecture and code

Documents call flows and design as needed Work with other teams to understand scope and design efficient solution

Collaborates within the Agile framework, fosters a team approach to software development and delivery

Ensure all code developed follows DevOps practices

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Node.jsAWS LambdaGenesys dialerAmazon ConnectAWSTerraformAWS SQSFirehoseEvent BridgeTelephonyJiraDynamoDBAPI GatewaySNS

Required

Experienced IVR developer with AWS Connect experience

Experience building contact flows (both call and chat) in AWS Connect

Strong knowledge of software development and design

Experience working to develop business-critical applications for contact centers

Proficient in node.js, aws lambda, Genesys dialer, Amazon connect, AWS, terraform

Writing resilient and thoroughly tested code to ensure reliability and smooth operation of the IVR system

Lambda (NodeJS) API development enabling common functionality such as authentication, eligibility checks, claims processing, and payment handling

AWS Cloud development in support of serverless architecture (API Gateway, SQS, SNS)

Designing and implementing scalable solutions that can handle fluctuating call volumes and diverse user interactions efficiently

Breaking up monolithic code bases into feature driven repositories

Developing call center solutions in Amazon Connect / Lex (call flows, modules, queues, routing profiles, Lexbots for voice interaction)

Data management in DynamoDB for IVR prompts, and common metadata used throughout the IVR

Creating middleware and essential tools utilized across the codebase, streamlining development processes and enhancing efficiency

Collaborating across teams to standardize coding practices, and implementing automation for tasks like deployment and testing

Configuring IAC templates in Terraform and CloudFormation

Company

TEKsystems

Glassdoor

3.9

At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,

Founded in 1994

Hanover, Maryland, USA

10,001+ employees

http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (16)

2022 (23)

2021 (45)

2020 (48)