TekJobs · 2 days ago

IVR Maintenance

United States

Full-time

Remote

Mid Level

4+ years exp

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Technology Information and Internet

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Hiring Manager

Hemanika D

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Responsibilities

Must have a strong understanding of IVR systems, telephony, and call center operations.

Familiarity with IVR platforms, call routing, voice recognition technologies, and troubleshooting common issues.

Experience with Enghouse Communication Portal Development Studio.

Need to know SQL for MySQL, SQL Server, DB2, and Oracle, with some DBA skills.

Availability for off-hour and weekend calls to support 24x7 operations.

Qualification

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IVR SystemsTelephonyCall Center OperationsIntegrated Voice Response SystemsIVR PlatformsCall RoutingVoice Recognition TechnologiesTroubleshootingEnghouse Communication Portal Development StudioSQLMySQLSQLServerDB2OracleOff-hour SupportWeekend Support24x7 OperationsBasic Knowledge of Crew Calling Operations Web ServicesJMSKnowledge on Agile Development MethodologyVery Strong Oracle Database SkillsCapable of Handling High Priority Requests in a Timely Manner Background Culture of Delivering Projects with First Time Right / Zero Defects in ProductionCommunication SkillsProblem-Solving