Consensus Cloud Solutions · 8 hours ago

Japan Customer Service Agent

United States

Full-time

Remote

Entry Level

$22/hr - $24/hr

1+ years exp

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Information ServicesInformation Technology

No H1B

U.S. Citizen Only

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Responsibilities

Support customers efficiently, accurately and in a professional manner by phone and email.

Verify newly signed up accounts to activate based on compliance with geo-compliance regulations.

Ensure that an amazing customer service is provided and escalate any issues or complaints.

Responsible for retaining existing customers that are calling/emailing to cancel their service.

Communicate and follow up with customers regarding their account inquiries raised.

Develop & maintain knowledge of the company’s products, services, policies and procedures.

Contact customers from time to time to collect payment or update their payment methods.

Report accurately on calls inbound & outbound, log and track details on company systems.

Ability to learn and utilize information to assist and help you solve customer problems.

Provide regular feedback (suggestions and improvements) to the team supervisor.

The candidate must be Bi-lingual (verbal and written) in both Japanese & English.

Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual JapaneseBilingual EnglishPC proficiencyMS WordMS ExcelMS OutlookSoft skills