Jewelry Television · 3 hours ago

Jewelry Television - At-Home Customer Service Agent

Knoxville, TN

Full-time

Remote

Entry Level

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Responsibilities

Answers and responds to continuously incoming customer calls with a high degree of courtesy and professionalism

Place customer orders

Efficiently and accurately communicate and document customer account information

Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer’s and the company’s best interest

Effectively complete outbound customer follow-up calls as needed

Must be detail oriented with the ability to efficiently and effectively multi-task in a team-based Customer Care environment; both internally and externally

Assists customers in purchasing items from a live television show during peak volume times

Recommends related items to be purchased - up-selling similar items to enhance the customer’s overall purchase experience

Educates customers about multiple JTV products and services to include: methods of payment, shipping options, and return policies.

Uses all available resources to actively mitigate and resolve customer complaints and issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Care experienceComputer skillsData entry skillsOnline navigation skillsActive listening skillsOutstanding customer serviceIndependent work ability