Strategic Business Systems (SBS) · 2 days ago

Junior NetBackup Administrator

United States

Full-time

Remote

Entry Level

$50K/yr - $60K/yr

1+ years exp

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ConsultingGovernment

Comp. & Benefits

No H1B

U.S. Citizen Only

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Responsibilities

Coordinates technical delivery with the partner and / or end customer

Coordinates/oversees technical escalations

Assists in monitoring onboarding and technical training of new team members

Actively participates in 'Governance' or 'Team' calls or meetings and provides documentation as needed

Monitors Payment Card Industry (PCI) or other security compliance as necessary

Technical documentation responsibilities include:

Monthly audits to confirm knowledge base (KB) articles are created as applicable

Ensure Run Book and all other documentation is kept up to date for each customer

Ensure the FUSION shift checklists are accurately maintained

Record meeting notes for all technical calls with customers, provide action items to team and ensure appropriate follow up

Automate reporting to the extent possible

Collaborate with Technical Lead on weekly internal team training sessions

Provide training and / or mentoring of less experienced team members

Build and maintain relationships with customers

Maintain professional communications at all times

Support team on presales engagements as required

Other duties as assigned by SBS Management

Qualification

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Veritas NetBackupTechnical supportTechnical documentationMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint