Phoenix Recruitment ยท 7 hours ago
Junior Sales Engineer
New York, NY
Full-time
Remote
Entry Level
$57K/yr - $67K/yr
1+ years exp
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Responsibilities
Will be our Subject Matter Expert (SME), technical advisor, and product advocate across our products and services in support of sales efforts, including facilitating all technical evaluations and demos
Experience working with a diverse portfolio of clients including SMB and enterprise
Collaborate with the Account Executive team and potential clients to discover current systems/processes, system requirements, and potential gaps, pain points, and goals
Create and conduct quality technical product presentations/demonstrations to prospects via telephone, web meetings, and occasionally face-to-face
Collaborate with clients and Product and Engineering to assess integration needs and configurations
Work closely with the Sales team to ensure timely feedback on sold accounts for ongoing management and retention
Oversee Proof of Concept and evaluation support for enterprise accounts during pre-sales cycles and guide to successful customer conversion
Establish appropriate support expectations and be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process
Establish and nurture strong relationships throughout the sales cycle
Maintain sales demonstration database necessary
Consistent use of CRM (Salesforce) to record sales activity and customer information
Assist with in-house post-sale handoffs between Sales and Customer Success
Qualification
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Required
1 year of relevant experience relating to Sales Engineering (or technical equivalent), Customer Success, or Consulting
Extensive knowledge of business processes, field service management software, or the service industry is highly desired
Software as a Service (SaaS) software delivery experience is highly desired
Methodical approach to customer discovery and effectively identifying and documenting technical customer requirements and communicating to cross-functional teams across Product, Customer Success, and/or Engineering
Ability to translate complex technological concepts into accurate and easy-to-understand language
Familiarity with, and desire to continue learning about, API architecture and data integration, to support partner and channel integrations
Comprehensive knowledge of computers, tablets, and various mobile devices (iOS and Android)
Strong verbal, written, and interpersonal communication skills required
Ability to quickly learn and adapt in a fast-paced, team-based environment
Preferred
Is a creative problem solver and an active listener
Thrives in and takes initiative in a fast-paced, mature start-up environment, remaining at ease and calm with frequent pivots in priorities
Is a self-starter with a competitive spirit and passion to excel
Possesses excellent analytical and organization skills, the ability to meet deadlines, a sense of urgency, and attention to detail while seeing the big picture
Has a passion for mentoring and encourages team growth by sharing your knowledge, skills, best practices, etc.
Values winning and losing together as a collective team with a focus on serving our customers
Brings an 'owner' mentality and is a natural leader who can bring together cross-functional stakeholders to reach a consensus
Company
Phoenix Recruitment
Phoenix Recruitment is a leading staffing and recruitment firm that helps companies of all sizes find the best possible talent.
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase
