Home Health Focus AI ยท 15 hours ago
Junior Telephony Administrator ( remote )
Overland Park, KS
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Assist with the installation, configuration, and maintenance of telephony systems
Provide support to end-users by troubleshooting and resolving telephony-related issues
Monitor the performance of telephony systems and identify areas for improvement
Collaborate with senior telephony administrators on telephony-related projects and upgrades
Maintain accurate documentation of telephony systems and related processes
Qualification
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Required
Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
Basic understanding of Cisco Collaboration Portfolio (e.g., VOIP, UCCX/UCCE, CUCM, JABBER, FINESSE)
Basic understanding of IVR and Contact Center deployments/integrations
Excellent written and verbal communication skills
Ability to multi-task in a fast-paced organization
Preferred
Understanding of an Enterprise Fax System (e.g., on-prem/cloud, analog/digital/FOIP, etc.)
Basic understanding of Call/Screen Recording, Workforce Optimization/Management, Quality Management systems
Exceptional interpersonal and teamwork skills
Flexibility and adaptability to rapid change with a positive attitude
Organizational skills and attention to detail
Benefits
Matching 401(k) with immediate vesting
Comprehensive benefits including medical, dental, vision, life, and short-term disability insurance
Company
Home Health Focus AI
HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
