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Company

Trip.com Group · 5 hours ago

Key Account Manager, Chains, Americas

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $120K/yr

5+ years exp

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Hiring Manager

Ao Sun

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Responsibilities

Have end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners’ strategy and objectives, and help to grow the revenue

Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned chain accounts, and orchestrate discussions with senior execs around their business needs

Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers

Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally

Conduct data research & analysis, and routine performance review meetings with VP, SVP, and C-level in hotel chain teams in different geographical areas to make sure the result in a positive financial contribution

Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners

Coordinate across Trip.com group internal teams, including teams of the platform, product, service, and marketing to achieve the account’s expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology

Other assigned tasks based on business need

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business DevelopmentStrategic Account ManagementRevenue ManagementStakeholder ManagementFluent in EnglishFluent in SpanishHotel Chain Industry KnowledgeStrategic ThinkingMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointInnovative MindsetChange Management

Required

Over 5 years of expertise in business development, strategic account management, revenue/yield management in the online travel or hospitality industry

Fluent in English and Spanish

Valid working permit/visa in the US (no sponsorship)

Bachelor’s or Master's degree in a related field

Very proactive and strong sense of ownership

Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels

Strong strategical thinking skills, proactive, creative, innovative, and able to drive and manage change

Ability to demonstrate professional presentation

Strong business knowledge of the hotel chain industry and connectivity knowledge

Team player with a driven 'get it done' attitude

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Willing to travel based on business needs