STV · 2 days ago

Key Account Manager

Austin, TX

Full-time

Hybrid

Senior Level

$170K/yr - $227K/yr

15+ years exp

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ConstructionConsulting

Insider Connection @STV

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Grow Sales Pipeline

Manage a portfolio of key client accounts, serving as the primary point of contact for all client interactions

Develop and maintain strong relationships with key stakeholders within client organizations to understand their needs and objectives Implement strategies to enhance client experience and satisfaction, utilizing NPS as a key metric to measure and improve customer loyalty

Analyze NPS data and feedback to identify trends, opportunities, and areas for improvement in client relationships and service delivery

Collaborate with cross-functional teams to address client issues, drive continuous improvement, and ensure a seamless client experience

Develop and deliver regular reports on NPS scores, trends, and action plans to internal stakeholders and clients

Stay up to date on industry trends and best practices related to client experience, NPS, and key account management

Qualification

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Key Account ManagementClient Relationship ManagementNPS ImplementationData InterpretationPriority ManagementProblem-SolvingCommunicationInterpersonal SkillsAdaptabilityTime ManagementCertification in NPSCustomer Experience Metrics