MindPoint Group, A Tyto Athene Company ยท 1 day ago
Knowledge Management & Training Subject Matter Expert (SME)
United States
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesCyber SecurityNetwork Security
No H1B
Security Clearance Required
Insider Connection @MindPoint Group, A Tyto Athene Company
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Responsibilities
Provide regular updates to leadership on project progress, documentation status, and training effectiveness.
Develop, maintain, and optimize SOPs and playbooks to ensure the Watchfloor operates at peak efficiency.
Serve as the primary point of contact for new hires during their training period, ensuring they have the support and guidance needed to transition into their roles confidently.
Collaborate with leadership to identify and address gaps in current policies and procedures.
Continuously evaluate and enhance training programs based on stakeholder feedback and evolving industry best practices.
Act as a central point of contact for documentation updates and procedural improvements.
Work across teams to ensure alignment on knowledge-sharing and training priorities.
Qualification
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Required
Minimum of 5 years in knowledge management, training, or operations management, preferably in a help desk or SOC environment.
Proven expertise in developing, writing, and managing standard operating procedures (SOPs), playbooks, and technical documentation to ensure operational excellence and consistency.
Exceptional written and verbal communication skills, with the ability to simplify and convey complex information.
Secret Clearance Required
Preferred
PMP Certification
Experience with knowledge and project management tools such as Microsoft Project, Confluence, or Jira.
Background in designing and implementing training programs, including needs assessments and evaluating program outcomes to ensure their success.
Experience with PowerBI
Company
MindPoint Group, A Tyto Athene Company
When it comes to Information Security Consulting, we are the team the specialists turn to.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-06-04Acquired
Leadership Team
Marc Dixon
Co-Founder & Vice President of Business Development Operations
Matt Shepherd
Co-Founder and Vice President
Recent News
2023-12-23
Company data provided by crunchbase
