New York Life Insurance Company · 12 hours ago

Knowledge Management Specialist - Technology Support

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $105K/yr

5+ years exp

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Responsibilities

Collaborate with GBS sub-departments to understand and manage KM business requirements

Align knowledge base initiatives with business needs, technology strategies, and transformation goals

Lead design and implementation of knowledge base systems

Provide in-depth expertise in GBS knowledge base technologies and capabilities

Stay updated on industry trends and emerging technologies to continuously improve knowledge management systems

Partner with Learning Experience to develop and manage learning plans related to knowledge base systems

Ensure that all stakeholders are adequately trained on knowledge management tools and processes

Help develop and lead a knowledge base-centered Community of Practice (CoP)

Facilitate knowledge sharing best practices across the organization

Lead communications related to technological changes in knowledge management systems.

Keep all stakeholders informed about updates, upgrades, and potential impacts on their work.

Ensure continuity and smooth operations of knowledge management systems

Serve as the lead knowledge base administrator and GBS domain owner

Optimize search functionalities within the knowledge base to ensure users can easily find relevant information

Provide ongoing support and troubleshooting for search and authoring-related issues

Act as the primary point of contact for questions and issue escalation related to knowledge base processes and controls, including permissions and knowledge access, knowledge creation and publication, feedback loops, reporting and content management

Submit and manage technical change requests to improve knowledge base systems

Own the end-to-end process of tech change implementation and validation

Identify opportunities for improvements and innovations in knowledge management practices

Lead initiatives to implement new features, functionalities, and processes that enhance the overall KM framework

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Knowledge ManagementKnowledge Base TechnologyKM CertificationOrganizational Knowledge ManagementAIMachine LearningUser ExperiencePermissions SecurityContent ManagementTechnical Change RequestsBusiness ContinuityContinuous ImprovementCommunity of PracticeInterpersonal Communications