76 applicants

Company

Original Job Post

DLA Piper · 2 days ago

Knowledge Technology Analyst

United States

Full-time

Remote

Mid Level

$87K/yr - $129K/yr

3+ years exp

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Responsibilities

Navigating databases proficiently, performing complex system searches, and providing accurate information in a timely manner, including data cleaning and standardization.

Troubleshooting the system, training users, project managing upgrades, updating documentation, and working with vendor support.

Importing data, making changes to the intake form, maintaining integrations with other systems, monitoring users for compliance, and collaborating with other departments.

Coordinating with support resources outside the United States for the global database.

Collaborating on other technology projects as part of the Knowledge department's mission.

Performing other tasks as requested or assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportIntapp DealCloudLitera FoundationLaw firm experienceLegal softwareClient communicationDeadline managementPolicy compliancePhysical activitySedentary activityComputer skillsCommunicationProblem-solvingTime-managementRelationship-buildingSQLXMLJSONREST APIs

Required

High School or GED

3 years’ experience in a technical support role, working with both end users and software vendors/contractors to resolve issues

Experience must include working with Intapp DealCloud, Litera Foundation, or comparable software platforms

Experience at a law firm or legal software company preferred

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner

Provide timely, accurate, and quality work product

Successfully meet deadlines, expectations, and perform work duties as required

Foster positive work relationships

Comply with all firm policies and practices

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed

Perform all other duties, tasks or projects as assigned