Genisis Technology Solutions · 2 days ago
Kore .Ai Developer
Malvern, PA
Contract
Remote
Mid Level
4+ years exp
Maximize your interview chancesConsultingInformation Technology
No H1B
Hiring Manager
Sriram G
Insider Connection @Genisis Technology Solutions
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Responsibilities
Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
Develops mockups, flows, redlining and other creative prototyping related items.
Operates with a customer first mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.
Qualification
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Required
Excellent communication and writing skills.
Exceptional creative thinking, writing and persona building skills.
Innovative thinker with the ability to come up with creative solutions.
Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.
Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
Creative thinking of user’s conversational journey with a bot.
Thinking of different ways in which a user can speak with a Human or Bot agent.
Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
Operates with a customer first mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.
Preferred
2+ years experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.
Introduction to KORE.ai, Smart Assist, IVR Technologies.
Java, Java Script, Python, XML, Web Services API experience is preferred.
Familiarity with chatbots, voice enabled devices, or other conversational channels.
Ability to understand and write JavaScript.
Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.
Storyteller and editorial mindset with an ability to predict audience preferences.
Company
Genisis Technology Solutions
Genesis Technology Solutions is a leading cloud consulting services firm and a partner of salesforce.com.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
