Be an early applicantLess than 25 applicants

Company

Amazon · 11 hours ago

Korean Selling Partner Support Associate, SP-Support

United States

Full-time

Remote

Entry Level

$31K/yr - $64K/yr

1+ years exp

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Responsibilities

Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.

Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.

Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.

Demonstrates effective, clear and professional written and oral communication.

Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions.

Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.

Ability to maintain excellent levels of confidentiality and data security standards.

Adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.

Actively seeks solutions through logical reasoning and data interpretation independently.

Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner.

Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance.

Demonstrates Enthusiasm for learning and commitment to continuous improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluent in EnglishFluent in KoreanCustomer service experienceWindows operating systemsOffice Suites WordOffice Suites OutlookOffice Suites ExcelTyping skills (30 WPM)Data interpretationE-commerce knowledgeRetail knowledge

Required

High school Graduate

Fluent in English and Korean Language with written and verbal communication skills

Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)

Typing skills of 30 words per minute with an accuracy of 93%

Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided).

Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited

Requirement of high-speed internet: minimum 25Mbps speed

Employees are required to work from a dedicated area within the home (the work space).

The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner

Should have internet and power back up in case of connectivity/power outages

Preferred

1+ years of customer service experience with 6months+ working in a Phone or chat B2B or Technical customer service environment.

Business acumen in areas of e-commerce and retail is advantageous.

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)