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Company

DDN · 18 hours ago

L2 Technical Support Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Ability to work Flexible Weekly shifts, which may include weekends.

Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction.

Create test plans and procedures for customer upgrades and troubleshooting.

Work with engineering for enhancing product quality using customer feedback and use cases.

Review product documentation, both for internal and external customer needs.

Work with the DDN Education team to provide training where needed.

Assist in development/maintenance of internal tools.

Demonstrate a thorough technical understanding of clients’ needs.

Clearly communicate complex technical topics to the varied knowledge levels of customers.

Develop positive and trustworthy relationships with customers.

Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.

While this is a remote working position, it does require some travel and occasion customer on-site working.

As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation approximately every 20 weeks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Lustre Parallel FilesystemsLinux architectureNetworking conceptsData storage conceptsShell scriptingPython scriptingNAS protocolsAuthentication protocols

Required

Must have 5+ years’ experience in a similar technical role.

Experience supporting post-sales efforts is essential to success in this position.

Proven in-depth technical knowledge and problem analysis skills.

Excellent customer interfacing skills.

Solutions orientated with an aptitude from analytical thinking and problem solving.

Proven skills and a solid team player.

Good verbal and written communication skills (English, second language beneficial).

5+ years of experience working with Lustre Parallel Filesystems; administration/implementation/support.

Strong knowledge of Linux architecture and fundamentals.

Good understanding of the technical fundamentals of the system infrastructure including Storage systems, Linux operating system, networking, parallel file systems.

Demonstrable understanding of data storage concepts: RAID/Erasure Coding, block storage, parallel file systems, etc.

Understanding of networking concepts: Infiniband, Ethernet, IP, TCP, routing, etc.

Ability to work Flexible Weekly shifts, which may include weekends.

Resolve Lustre file system issues on large, scalable customer systems and ensure customer satisfaction.

Create test plans and procedures for customer upgrades and troubleshooting.

Work with engineering for enhancing product quality using customer feedback and use cases.

Review product documentation, both for internal and external customer needs.

Work with the DDN Education team to provide training where needed.

Assist in development/maintenance of internal tools.

Demonstrate a thorough technical understanding of clients’ needs.

Clearly communicate complex technical topics to the varied knowledge levels of customers.

Develop positive and trustworthy relationships with customers.

Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.

While this is a remote working position, it does require some travel and occasion customer on-site working.

As this is a customer facing role it requires flexibility; and also includes a one-week on-call team rotation approximately every 20 weeks.

Preferred

Other parallel filesystems such as SpectrumScale or StorNext

Experience reading, writing and debugging shell and Python or Perl scripts

Networking (InfiniBand Definite Plus)

Experience working with NAS protocols: NFS, CIFS, SMB, S3, FTP, sftp

Experience working with authentication protocols (ActiveDirectory, LDAP)

Company

DDN

DDN is the world’s leading data intelligence platform that reliably accelerates massive data sets across AI and HPC workloads from edge to core to cloud.

Founded in 1998

Chatsworth, California, USA

1001-5000 employees