Kforce Inc · 6 days ago

L3 ServiceNow Engineer

Englewood, CO

Contract

Onsite

Mid Level

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Responsibilities

L3 ServiceNow Engineer will administer and maintain the ServiceNow platform, including configuration, development, integration, and testing of ServiceNow applications

Provide Level 2 support for incidents, problems, and service requests related to ServiceNow platform functionality

Work with Level 1 support teams to troubleshoot and resolve escalated ServiceNow issues

Design and implement ServiceNow enhancements and customizations based on business requirements

Develop workflows, catalog items, business rules, UI policies, and access controls within ServiceNow

As a L3 ServiceNow Engineer, you will conduct thorough testing of new and existing ServiceNow functionality to ensure quality and reliability

Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within ServiceNow

Document technical designs, system configurations, and processes related to ServiceNow platform

Provide guidance and mentorship to junior team members and assist in knowledge sharing activities

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cross-Platform ExperienceScripting JavaScriptScripting GlideScripting JellyRelational Databases MySQLRelational Databases OracleServiceNow Modules Service CatalogServiceNow Modules CMDBServiceNow Modules Incident ManagementServiceNow Modules ReportingITSM ProcessesTroubleshootingProblem-SolvingCommunication