Be an early applicantLess than 25 applicantsPosted by Agency

Company

Themesoft Inc. · 12 hours ago

Language IVR Testing Specialist (Chinese)

United States

Contract

Remote

Mid Level

Maximize your interview chances

Human ResourcesRecruiting

H1B Sponsor Likely

Hiring Manager

John Richardson

Insider Connection @Themesoft Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Conduct IVR testing in Russian, Cantonese, and Mandarin, ensuring accuracy, usability, and functionality in all target languages.

Design and execute test plans and cases for IVR systems, focusing on language-specific nuances and user experience.

Analyze and report testing outcomes, identifying issues and working with relevant teams to resolve them promptly.

Collaborate with stakeholders to refine and improve IVR test cases and user flows.

Use testing tools like ALM for tracking and managing testing activities, ensuring comprehensive test coverage and documentation.

Work with Twilio or other IVR platforms to integrate and test voice interactions in target languages.

Coordinate with QA, development, and product teams to maintain high-quality standards in IVR functionality and user experience.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

RussianCantoneseMandarinIVR testingALMTwilioCollaboration skills

Required

Proficiency in Russian, Cantonese, and Mandarin for testing and validation purposes.

Strong background in IVR testing, with experience in test design, execution, and reporting.

Familiarity with IVR platforms, including Twilio, or equivalent IVR technology.

Proficient in testing tools such as ALM (Application Lifecycle Management).

Excellent collaboration and interpersonal skills, with a proven ability to work effectively in cross-functional teams.

Detail-oriented with strong analytical and problem-solving skills.

Preferred

Bachelor’s degree in computer science, Linguistics, or a related field (preferred but not required).

Company

Themesoft Inc.

Coppell based, global IT Consulting and Creative Lab firm founded in Aug 2004, Themesoft is a leading provider of in house team, out of house team, or as a somewhere in between global partner.

Founded in 2004

Plano, Texas, USA

501-1,000 employees

https://themesoft.com

H1B Sponsorship

Themesoft Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (11)

2021 (19)

2020 (38)