Black Box · 2 weeks ago
Large Scale Deployment Program Manager
United States
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Execute Project Management standards, processes and methodologies in a consistent manner for program planning and execution activities including: scope definition and management; task and resource scheduling; cost and price budgeting; quality review and assurance; client relationship management; project team management; and overall change management.
Mentor and manage the delivery and execution of programs through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
Direct all phases of programs from inception through completion.
Develop and administer the budgets, schedules, and technical performance standards.
Participate in the negotiation of contract and contract changes.
Oversee the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.
Act as primary customer contact for program activities, leading program review sessions with clients to discuss cost, schedule, and technical performance.
Establish design concepts, criteria and engineering efforts for product research, development, integration and test.
Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.
Direct the work of employees assigned to the program from technical, professional, or administrative areas.
Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.
Manage program issues/risks in a timely manner, escalating when necessary.
Foster collaborative working relationships within the Global Solutions Integration operations and across all levels and departments of the organization to execute program management activities and company priorities.
Promote continuous growth of program management practices within the PMO and organization to achieve client and organizational objectives.
Achieve performance targets established by leadership for applicable Key Performance Indicators.
Perform other duties as assigned by management.
Qualification
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Required
Bachelor’s Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.
Minimum of 5 years Program Management experience within the technology services industry which includes: overseeing multiple prime contracts; preparing and delivering briefings and recommendations to leadership on a regular basis; managing complex customer requirements across all aspects of cost, schedule, and quality.
Must have proven excellence in large scale 'network equipment' roll-out for Fortune 50 clients, deploying Cisco, Aruba, Arista, Juniper and the like.
Ensure PM resources, engineering resources and release managers are delivering clear assignments, common formats for outputs, disciplined timelines, coordinated schedules, communication mechanisms and review processes.
Proficient in MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, Smartsheet, ServiceNow workforce management and cloud based technology systems.
Excellent service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.
Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.
Ability to work effectively with cross-functional groups both internal and client facing, to optimize product offerings and create a seamless internal and external customer experience and resolve issues.
Proven ability to continuously expand and leverage knowledge of market and industry trends and translating to recommending and implementing process and efficiency improvements.
End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees and utilizes strategies to reduce risk to the organization.
Strong experience handling employee issues and making sound judgment decisions in this area.
Able and willing to travel up to 10% of the time.
Preferred
Master’s Degree preferred.
PMP, Six Sigma, Agile, SCRUM or related certifications preferred.
Benefits
Medical
Dental
Vision coverage
401K
Life insurance
Employee assistance programs
Fitness reimbursements
Identity theft protection
Education/scholarship programs
Company
Black Box
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sanjeev Verma
President & CEO
Barry Thorpe
Partner Account Manager
Recent News
Columbus Business First
2023-10-27
Company data provided by crunchbase
