Healthmap Solutions · 3 days ago

Lead, Client Performance Associate

United States

Full-time

Remote

Entry, Mid, Senior Level, Lead/Staff

5+ years exp

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Responsibilities

Develop a deep understanding of a customer(s)’ patient population, product and geographical mix, Healthmap’s product and operational mix and other factors impacting performance

Proactively monitor customer performance to identify early and leading indicators of customer performance risks and opportunities

Develop actionable strategies and tactics that can be implemented in collaboration with Healthmap’s account management, medical economics, operations, and product teams

Lead and own all aspects of customer performance analysis, linking between internal Healthmap metrics and goals to customer financial performances

Engage internal and external experts to develop hypothesis and ideas on improvement opportunities, and prove out their effectiveness using data and analytics

Help define and refine cascaded performance goals and targets that tie to contractual SLAs and performance across the organization

Lead and/or support Healthmap-wide projects that have the potential to impact the performance across entire cohorts of customers, patient/members, and providers

Identify new and effective intervention strategies through deep learning & analytics in collaboration with data science and clinical teams

Partner with account management, medical economics, operations, product teams to establish and run dedicated customer-focused performance reviews

Lead and own the performance analytics for regular client reporting, joint operating committees, and other meetings

Provide mentorship and coaching to junior colleagues such as Client Performance Analyst

Perform other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare AnalyticsPerformance ManagementData AnalysisSQLPythonTableauAI/MLData VisualizationPopulation Health ManagementStrategic Thinking

Required

Bachelor’s degree in business, finance, or STEM field

5 years of experience in healthcare analytics and/or performance management data analytics

2 years of experience directly engaging and partnering with internal and/or external executive leaders to develop clear, actionable recommendations using data and analytics

Demonstrated commitment to customer success and a proactive approach to identifying and solving customer performance challenges

Proficiency in data analysis and the ability to translate data insights into actionable strategies, tactics, and recommendations

Strong organizational skills with a strong attention to detail with an action/results orientation

Strategic thinking and strong communication skills to develop and align strategies with internal and external executive teams

Ability to work independently and balance short-term execution to deliver performance goals with long-term projects to scale effective performance management