Prudential Financial · 3 days ago
Lead, Service Management - Data Operations
Middlesex County, MA
Full-time
Remote
Senior Level, Lead/Staff
$116K/yr - $172K/yr
10+ years exp
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Hiring Manager
Lauren Ritchie
Insider Connection @Prudential Financial
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Responsibilities
Provide operational support for enterprise data management and governance tools, including metadata catalog tools, MDM, data quality services, AI toolsets, AWS services, data pipelines, web applications, and reporting/dashboard implementations.
Establish and monitor operational runbooks for enterprise data services, ensuring conformance to SLAs and handling failures or delays.
Coordinate with infrastructure and corporate service teams on SLAs, communication, outage handling, and version upgrade management.
Handle end-to-end support for tool/service outages, including severity level assessment, user communication, and engagement with the incident management team.
Manage and progressively improve service levels provided by the enterprise data team to all Prudential groups.
Implement automated processes for capturing system-level data to publish operational KPIs and create KPI visualization dashboards for leadership.
Perform product/tool version management, coordinating with vendors and internal teams for version upgrades.
Perform change control and configuration release management activities.
Create and maintain documentation for service operations, CMDB data, and records management of systems and infrastructure details.
Ensure secure management and systematic rotation of service account passwords in adherence to Info security policies.
Collaborate with development and infrastructure teams to manage CI/CD pipelines for deployment.
Create and maintain documentation for CI/CD processes, DevOps practices, and infrastructure configurations.
Leverage automated testing frameworks to ensure code quality and reliability.
Prioritize, coordinate, and implement bug fixes and small enhancements for enterprise data tools.
Ensure production deliverables are stable, scalable, and supportable, with well-defined handoff processes.
Produce quality artifacts for runbooks and playbooks in support of enterprise data assets.
Develop corporate platform standards and document solutions to support adoption.
Bring a strong understanding of relevant and emerging technologies, coach team members, and embed learning and innovation.
Configure application alerts, work with related teams to document and automate failure actions.
Perform incident and event management, manage communications for application failures, and find resolutions.
Qualification
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Required
Bachelor of Computer Science or Engineering or experience in related fields
10-15 years of Experience with problem & incident management, ITSM, change advisory boards, SLAs, KPI Reporting
Experience in establishing a mature service ops management for an enterprise-level data management and governance operations and integration with diverse corporate data sources on numerous platforms.
Strong understanding of ITIL framework and ITSM best practices.
Experience with ServiceNow modules including Incident Management, Problem Management, Change Management, Asset Management, CMDB, and Service Catalog.
Minimum of 3-5 years of experience in CI/CD and DevOps engineering
Proficiency in CI/CD tools such as Jenkins, bitbucket, Github, SonarQube and Artifactory
Stay updated with the latest industry trends and tools to continuously improve CI/CD and DevOps practices.
Learn and understand tool specific enhancements, new features , bug fixes, release patches along its lifecycle and communicate them to user communities.
Preferred
Knowledge of service orchestration and monitoring tools such as REST APIs, Workflows, Scheduling, Automation and Notification process
Knowledge on troubleshooting of infrastructure fundamentals of Linux/Unix operating systems, database, network and TCP/IP, HTTPS, and SSL certifications.
Knowledge on Infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation.
Knowledge on enabling log based monitoring and alerting using AWS CloudWatch, Splunk and Dynatrace
Knowledge on any programming/scripting language like Nodejs, python and shell scripting would be added advantage.
Experience in managing the CI/CD pipelines and service monitoring on AWS services. Knowledge on configuration of AWS toolsets like EC2, SQS/SNS, RDS, Glue, Step and Lambda.
Knowledge on AWS Security IAM users, IAM roles and Azure AD
Knowledge on dashboard/reporting tools like PowerBI, Tableau is added advantage.
Knowledge of enterprise data governance/data management, & insurance/financial services business concepts that are needed for making sound decisions in the context of the company's business.
Benefits
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs to help you achieve your wellbeing goals, including up to $1,000 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
Prudential Financial
Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial.
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-14Post Ipo Debt· $500M
2021-07-21Acquired· undefined
2001-12-13IPO· undefined
Leadership Team
Charles F. Lowrey
Chairman and CEO at Prudential Financial
Yanela Frias
Executive vice president and CFO
Recent News
2024-11-08
2024-11-06
Company data provided by crunchbase
