80 applicants

Company

Datacor, Inc. · 3 hours ago

Lead Account Manager

Remote, US

Full-time

Remote

Senior Level, Lead/Staff

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ManufacturingSoftware

Culture & Values

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Responsibilities

Grow recurring revenue and boost net retention for assigned book of business

Develop and execute engagement plans to maximize customer value

Nurture deep, trusted-advisor relationships with various roles, including executive level and decision makers and be the first point of contact for any escalation

Lead business process reviews with customers to uncover customer priorities and key business problems and match them against new features and products that may provide additional value to their businesses

Identify, track, and close opportunities for upsell and cross-sell in collaboration with Solution Engineering and Services

Prime customer base for renewals in collaboration with Renewals Team

Serve as a customer advocate with relevant internal teams

Coordinate internal Datacor resources across various teams to ensure customer satisfaction

Keep track of customer progress on key projects and implementations

Manage client expectations regarding the delivery of Datacor products and services

Establish bi-annual review sessions with top 25% customers within your assigned base

Be aware of key projects, strategic objectives, and specific challenges within assigned base

Build pipeline for upsell/cross-sell

Own an ARR quota in net-new upsell after ramp up

Identify any at-risk customers and lead coordination of retention efforts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Enterprise Software SalesAccount ManagementCustomer SuccessComplex Issue SynthesisERP ExperienceManufacturing SoftwareWarehouse Management SoftwareProcess Manufacturing KnowledgeSales MethodologiesMEDDPICCForce ManagementChallenger Sales

Required

Bachelor's Degree

Background in enterprise software/SaaS Sales, Account Management, Customer Success or similar role

Ability to synthesize complex issues and communicate clearly to clients and internal stakeholders

Proven ability to lead customers through large, complex projects

Strong ability to understand technical concepts and problem solve

Excellent written and verbal communication skills

Preferred

ERP, manufacturing, and warehouse management software experience

Understanding of process manufacturing & distribution concepts in the Chemical and Food and Beverage industry

Strong foundation in sales methodologies/frameworks such as MEDDPICC, Force Management, Challenger Sales etc.

Company

Datacor, Inc.

Datacor is a leading provider of process manufacturing and distribution software that helps professionals maximize productivity, use data as a competitive advantage and drive smarter business growth.

Founded in 1981