Be an early applicantLess than 25 applicants

Company

Oracle · 4 hours ago

Lead Change Implementation Analyst

United States

Full-time

Remote

Senior Level

$18.13/hr - $34.66/hr

3+ years exp

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Data GovernanceData Management

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support troubleshooting and product availability.

Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system.

Work is semi-routine in nature.

Support may be delivered via electronic channels (web, e-mail, etc.) or phone.

Position may work in a call center environment as needed.

Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.

You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Point of contact for clients as they go through an implementation.

Resource for clients as things are being implemented.

Gather requirements and determine scope of work to estimate delivery effort and delivery time frames.

Troubleshoot and problem solver, things can go wrong and we need someone who is able to think on their feet and jump in to try and figure things out.

Ticketing systems.

M-F (8-5) 40 hours. Potential for overtime but not likely.

Day to day: Combination of client meeting, emailing, team meetings, team of people that work with a client.

Part of a smaller team but you are working with the client individually. At the end of the year you can point out what you worked on.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cerner MillenniumSchedulingCCL/SQL command languageCustomer service experienceTechnical background

Required

3+ years’ experience in Cerner Millennium

3+ years’ experience with scheduling

Highly skilled at prioritizing work with varying degrees of scope and urgency

Proven time management, critical thinking, and complex problem solving skills

Receipt of the appropriate government security clearance card applicable for your position

Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

Security Clearance Required for this role.

Preferred

At least 3 years of clinical or customer service experience

CCL/SQL command language knowledge

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance