FICO · 2 hours ago
Lead Client Services
United States
Full-time
Remote
Senior Level
$84K/yr - $132K/yr
3+ years exp
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Responsibilities
Manage a large set of existing clients and provide regular communications and support.
Own the development and updating of program materials, including creating quarterly newsletters.
Help lenders in increasing customer loyalty and satisfaction by driving consumer engagement with FICO® Scores.
Through operational excellence and a consultative approach, support financial institutions in implementing the FICO Score Open Access program, delivering exceptional client experiences from launch through post-production.
Develop strategies to engage a broad client base, ensuring client satisfaction and ongoing client reporting.
Meet with clients regularly via phone or conference calls, offering prompt responses and proactively providing suggestions to help with their implementation of the FICO® Score Open Access program.
Deliver presentations to clients and prospects across various departments, including marketing, risk management, operations, IT, and lines of business.
Cultivate and maintain strong, trusted relationships with diverse client stakeholders.
Review and clearly explain marketing materials and program updates to clients in a timely manner.
Represent the FICO brand while ensuring adherence to contractual obligations within client programs.
Support client engagement activities, including outreach, onboarding, and relationship management. Manage program updates and provide legal support where needed.
Recommend strategies to improve efficiency, effectiveness, and overall results.
Qualification
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Required
Minimum of three years substantial, relevant professional industry experience required, such as the following roles: program management, project management, client support, strategy consulting, business analysis, or solution marketing. FICO product knowledge is a plus.
Excellent customer service, organizational and follow-up skills, successfully managing to an action plan.
Demonstrated history of delivering high quality customer experiences, with frequent requests by customers to help with their issues.
Proven experience with juggling multiple tasks/projects simultaneously; prioritizing effectively, meeting deadlines and working with minimum supervision.
Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure.
Ability to effectively listen to clients and understand their business needs, challenges, and issues.
Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, proactively gives input, regularly brings ideas for process improvement and contributes to team success.
Benefits
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
1,001-5,000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (14)
2022 (25)
2021 (42)
2020 (41)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-11-15Acquired· undefined
2003-01-10IPO· undefined
Leadership Team
William Lansing
CEO
Amir Hermelin
CTO
Recent News
Business Standard India
2024-11-10
2024-11-04
Company data provided by crunchbase
