Cox Automotive Inc. · 2 days ago
Lead Customer Care Specialist
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Comp. & Benefits
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Responsibilities
Ensures the highest level of support for problematic customer inquiries.
Resolves difficult and often unique customer questions and complaints.
Performs root cause analysis to determine underlying issues and ensure sustainable resolution.
Serves as liaison between customers, various departments and management.
Ensures that appropriate records, required reports and related administrative functions are accurate and up-to-date.
Works with management to understand trends and perform root cause analysis.
Provides advanced technical support, addressing issues from large CB customers and advising and consulting with team members to help address complex and difficult customer issues.
Ensures the highest level of support for problematic customer inquiries.
Resolves difficult and often unique customer questions and complaints.
Performs root cause analysis to determine underlying issues and ensure sustainable resolution.
Serves as liaison between customers, various departments and management.
Ensures that appropriate records, required reports and related administrative functions are accurate and up-to-date.
Works with management to understand trends and perform root cause analysis of recurring issues and problems.
Defines and leads the implementation of Customer Care continuous process improvement initiatives.
Monitors Customer Care trends and recurring issues, working with product, engineering and technical colleagues to recommend and support implementation of improvement initiatives.
Qualification
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Required
High School Diploma/GED.
7+ years previous clerical or administrative experience required.
Proficiency in Microsoft Excel required.
Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
Ability to sit or stand for prolonged periods of time.
Preferred
9+ years of clerical or administrative experience in the automotive industry preferred.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Automotive Inc.
Cox Automotive is the world’s largest automotive services and technology provider.
Funding
Current Stage
Late StageTotal Funding
unknown2019-12-19Acquired· by eBay
Leadership Team
Recent News
Business Insider
2024-11-06
2024-10-30
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