Point32Health · 1 day ago

Lead Program Analyst, Operational Resiliency & Crisis Management

Massachusetts, United States

Full-time

Remote

Senior Level

3+ years exp

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Responsibilities

Lead the project communications and interface with internal and external constituents to ensure that the program and project goals are met for assigned projects/work.

Support risk assessment, business impact analysis, and business continuity strategies.

Implement program changes based on defined process improvement opportunities.

Lead cross-functional operational resiliency events of all sizes and high-severity incident/crisis events across the Point32Health organization.

Assist and support the cost feasibility of solutions and make recommendations that support objectives.

Lead and assist in quality reviews of business and technical recovery plans with stakeholders.

Maintain and support operational resiliency awareness and training programs.

Lead various tabletop, simulation exercises across the business, technology, vendor, and business stakeholder communities.

Ensures that project management tools, processes, standards, and techniques are followed.

Other duties and projects as assigned.

Qualification

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Business Continuity CertificationOperational Resiliency CertificationCrisis Management CertificationBusiness Continuity ExperienceDisaster Recovery ExperienceProject Management CertificationProgram Management ExperienceMicrosoft 365 ProficiencyBusiness Impact AnalysisRelationship Management SkillsSituational Leadership SkillsChange Management SkillsIncident Management PracticesTabletop ExercisesSimulation ExercisesMulti-Application Utilization

Required

Business Continuity /Operational Resiliency / Crisis Management or related certification(s), e.g., ABCP, CBCP.

3-5 years of business continuity and/or disaster recovery experience

Program management or equivalent experience leading significant initiatives

Ability to thrive in a matrixed environment that demands a consultative approach and solutions.

Outstanding relationship management skills required, including very strong situational leadership skills to effectively manage difficult group dynamics and reach a positive outcome.

Accomplished multi-disciplinary team leader and team-builder with the ability to oversee a team of project managers and willingness to take a hands-on approach.

High level oral, written, and presentation skills, including ability to obtain buy-in from internal and external senior leaders on new programs and changes to existing programs.

Must have experience or aptitude and willingness to obtain expertise to effectively manage unplanned events and incidents of varying complexity

Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.

Ability to balance strong leadership on day-to-day program management while understanding the broader needs and vision for the program.

Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.

Familiarity with business continuity, disaster recovery, incident management practices, tools

Proficiency with Microsoft 365 products (Word, Excel, PowerPoint, SharePoint, Teams).

Ability to utilize multiple applications simultaneously.