Lumen Technologies · 7 hours ago

Lead Project Coordinator

United States

Full-time

Remote

Mid Level

$69K/yr - $106K/yr

4+ years exp

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Responsibilities

Verify, coordinate and track the delivery of orders to ensure expectations and Service Delivery commitments are met

Participate in order submission meetings as necessary and propose improvements as Subject Matter Expert if warranted

Evaluate potential problems with orders and technical hitches as Subject Matter Expert regarding those orders and recommend solutions

Manage order-related paperwork by ensuring all necessary materials are current, properly managed and posted for additional internal stakeholders such as Project and Program Managers as well as account team members

Subject Matter expertise in Upfront Order Details considering roadblock resolution, jeopardy and risk management, customer readiness and install forecasting

Communication of Order Escalation to Project Manager for inclusion in overall Project Risk management.

Qualification

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Order ManagementMicrosoft ExcelProject ManagementMicrosoft Office 365Data GatheringTechnical Order ProcessingSalesforceSite Survey ToolCAT3GISFast-paced Environment Experience

Required

Education: Associates degree or equivalent education and relevant experience

Experience: 4-6 years of experience

Highly Organized and detail oriented

Experienced with project management/coordination.

Bachelor’s degree or equivalent education and work-related experience.

Must be proficient in the following software applications: Microsoft Office 365 (Word, PowerPoint, Outlook), Microsoft Excel (ability to sort, filter, calculate formulas, link worksheets and knows keystroke shortcuts), with demonstrated skill in data gathering and analysis.

Strong verbal and written communication skills are a must

Ability to communicate project needs to internal teams/vendors.

Utilize a consultative approach and maintain strong working relationships across multiple departments; internal and external;

Motivated self-starter with experience working in a fast-paced work environment is a must.

Strong ability to provide leadership/mentoring to other team members.

Preferred

BA and 2 years experience or minimum 4 years related experience in specific area or equivalent to implementation, provisioning, technical order processing and Dark Fiber installation/construction projects

Knowledge of the following systems: Salesforce, Site Survey Tool, CAT, Excel, 3GIS,

Experience in technical order management