Confidential Company · 12 hours ago

Lead Project Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

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Executive Office

Hiring Manager

Denis Keegan, PMSM, PHR

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Responsibilities

Primary Technical Point of Contact for the Support and Delivery Engineering

Thorough Requirements Analysis that involves new software development and transition to the software development life cycle.

Supports the external customer(s) as well as staff with problem tracking, resolution, and escalation.

Perform Project Requirements Analysis, Capture and supports Solution Adaptation.

Coordinate and conduct in person and remote (Zoom, Teams) customer meetings and training as needed.

Manage and maintain all aspects of maintenance agreements with clients.

Create development reports, FAQs and knowledge base articles.

Coordinate and install standard upgrades and patches as necessary.

Lead workflow process and software configuration sessions with customers

Prioritize and balance competing issues based on urgency (internal and external) and length of time outstanding.

Available for remote support after hours in an on-call rotation (compensated)

Support delivery team projects as a technical resource.

Document customer processes and consult on improvements for better adoption of current system.

Travel up to 50% to client sites.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MS WindowsSQL ServerORACLE DatabaseCAD/AVL SystemsNetworking ConceptsComputer HardwareRemote DesktopCommand PromptPowerShellPublic Transportation IndustryMS OfficeManual Tasks

Required

Advanced ability to self-learn and seek out knowledge on new systems. Including other 3rd party systems that may be in place at a customer site.

Advanced knowledge of MS Windows and applications (Remote Desktop, Command Prompt, PowerShell)

Proficiency with MS Office applications.

Excellent troubleshooting skills.

Proficiency with networking concepts and computer hardware.

Excellent consultant skills required. Must be able to map out customer processes and apply them to the systems being put in place, merging our processes with the customer processes.

Must be able to multi-task and manage time effectively to complete multiple competing obligations.

Must be able to travel to and from Canada.

Must be able to perform manual tasks inside and around CAD/AVL vehicles and hardware with moderate walking of customer facilities.