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Company

Original Job Post

Guidehouse · 5 days ago

Lead ServiceNow Business Analyst

McLean, VA

Full-time

Onsite

Senior Level

3+ years exp

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Responsibilities

Collect, clarify, analyze and translate business requirements into documentation and conceptual designs from which ServiceNow solutions are developed.

Work across an enterprise deployment with complex business process problems and a variety of application needs, including HRSD and ITSM.

Develop a thorough understanding of requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements.

Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statements, including documenting workflows.

Write stories, with acceptance criteria and functional testing procedures, in accordance with agile best practice guidelines.

Lead test plan development and execution, perform functional testing on each story configured, and assist in overall quality management reviews to ensure all business and design requirements are met.

Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.

Serve as the thought leader to help define business processes, system usage, behavior and information requirement needs.

Decompose business problems quickly and determine the root cause and provide solution alternatives.

Qualification

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Business processesHuman resourcesServicenow hrisSystems requirementsTestingDeploymentProduction supportRequirements gatheringFunctional design specificationsTest plansProcess improvementsProcess documentationBusiness analysisChange managementStrategic problem-solvingSolution presentationAgile methodologyClient relationship managementExecutive communicationAgile approachProblem-solvingCommunicationFlexibilityRelationship-buildingServiceNowHRSDITSMDomain expertisePublic sector clientsHybrid-Agile methodology

Required

US Citizenship and the ability to obtain and maintain a federal Public Trust

Bachelor’s degree

THREE (3) or more years subject-matter expertise with business processes in the Human Resources domain, either with a deployment like ServiceNow HRSD (or similar application) or hands-on experience in a human resources role

TWO (2) or more years of overall experience in systems requirements, design, testing, deployment and/or production support of applications/systems

Experience in drafting requirements, functional design specifications and test plans for application modifications, enhancements, or customizations

Strong knowledge of process improvements, process/flow documentation, business and gap analysis, communications, and change management

Experience investigating complex strategic business issues, researching and identifying creative solutions, and presenting proposed solutions that clearly articulate the cost of customization vs configuration

Experience implementing systems using the Agile/Scrum methodology

Ability to identify and address client needs, build solid relationships with clients and customers, and communicate with executive clients in an organized and knowledgeable manner

Flexible, customer-centric approach to support rapidly changing business needs and new priorities

Selected Candidate must be able to work Eastern Standard Hours