Be an early applicantLess than 25 applicants

Company

Original Job Post

ICF · 2 days ago

Lead ServiceNow Practice Architect

Reston, VA

Full-time

Remote

Senior Level

$136K/yr - $231K/yr

12+ years exp

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Responsibilities

Growth: Lead the development of client roadmaps, identify new opportunities, and present proposed solutions to potential clients.

Innovation: Lead the design and development of innovative ServiceNow solutions, and build the Practice brand within the ServiceNow ecosystem.

Talent Management: Stay updated on the latest advancements, mentor and coach individuals, and lead the mentorship program.

Delivery Excellence: Design implementation framework, support marketing strategies, and ensure practice-wide adherence to best practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowSaaS solutionsCertified System AdministratorCertified Application DeveloperCertified Implementation SpecialistHuman ResourcesCustomer Service ManagementIT Service ManagementService MappingStrategic Portfolio ManagementApplication Portfolio ManagementSoftware Asset ManagementHardware Asset ManagementSystem AdministrationApplication DevelopmentImplementation SpecialistProposal WritingOral PresentationSolution DemonstrationClient EngagementSystem ArchitectureDesign PrinciplesTechnical LeadershipIntegrationServiceNow PlatformThird-Party TechnologiesProblem-SolvingCritical-ThinkingCommunicationPresentation

Required

12 or more years of experience implementing or architecting ServiceNow and similar SaaS solutions.

ServiceNow Certified Technical Architect or Certified Master Architect

US Citizenship is required (required by the federal government for this position).

Certified in one or more additional mainline certifications, with preference for the following: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist (CIS) – Human Resources, CIS – Customer Service Management, CIS – IT Service Management, CIS – Discovery, CIS – Service Mapping, CIS – Strategic Portfolio Management, CIS – Application Portfolio Management, CIS – Software Asset Management, CIS – Hardware Asset Management

Preferred

Certification in one or more mainline certifications, with preference for the following: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist (CIS) – Human Resources, CIS – Customer Service Management, CIS – IT Service Management, CIS – Discovery, CIS – Service Mapping, CIS – Strategic Portfolio Management, CIS – Application Portfolio Management, CIS – Software Asset Management, CIS – Hardware Asset Management

Experience writing ServiceNow delivery proposals, conducting oral presentations, delivering ServiceNow solutions demonstrations, and engaging with prospect and client leadership.

Vast experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies

Excellence in designing and leading complex solutions and integrations

Excellent understanding of system architecture and design principles.

Excellent technical leadership skills and a hunger to take on additional responsibilities.

Excellent written and oral communication skills to deliver technical solutions simply and succinctly.

Exceptional problem-solving and critical-thinking abilities

Excellent communication, presentation, and stakeholder management skills

Exceptional understanding of ServiceNow best practices and industry trends

Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.