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Company

Original Job Post

ICF · 2 days ago

Lead ServiceNow SPM Developer

Reston, VA

Full-time

Remote

Senior Level

$102K/yr - $174K/yr

5+ years exp

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Responsibilities

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align with those needs.

Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.

Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

System Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.

Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Best Practices: Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship: Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Corporate Growth: Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowITBMSPMAgileJavaScriptHTML5JellyJQueryAngularJSAgile/ScrumIntegrationSOAPRESTJSONJDBCFile importsSystem AdministrationCMS DevelopmentACLsBusiness rulesWorkflowsUI actionsUI policiesDictionaryCatalog itemsOrchestrationPublic Trust security clearanceItilGlidescriptWorkflow configuration

Required

5 + years of experience implementing ServiceNow solutions in ITBM and SPM

5 + years of experience working with an Agile implementation framework

ServiceNow Certified System Administrator

3+ years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS

3 + years of experience implementing systems using the Agile/Scrum methodology

2+ years of Integration experience (SOAP, REST, JSON, JDBC, and file imports)

1+ years of experience in Administration of a ServiceNow instance including managing users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus

U.S. Citizenship required (required by the federal government for this position)

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Must be able to obtain a Public Trust security clearance

Preferred

Hands-on experience (>480 hours each) configuring or building 10 or more ServiceNow applications

Certified in two or more additional mainline certifications, with preference for the following combinations: CIS- – Application Portfolio Management, CIS – Project Portfolio Management and CIS Valuable Skills for this Role

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Familiarity with ITIL processes and IT Service Management (ITSM) principles

In-depth knowledge of scripting languages, including JavaScript and GlideScript

Strong technical skills, including workflow configuration, and business rule development

Expertise in designing and implementing complex workflows

The ability to independently create and manage integrations with external systems

Strong problem-solving skills and ability to innovate solutions

Detail-oriented tendencies with excellent problem-solving and analytical abilities

The ability to work effectively in a team-oriented, collaborative environment

Excellent communication and leadership abilities

Understanding of performance optimization techniques