GE Vernova · 12 hours ago

Lead Services Specialist - Customer Services Management

United States

Full-time

Remote

Senior Level

3+ years exp

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EnergyEnergy Efficiency

Actively Hiring

No H1B

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Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

Includes direct people management responsibility including staffing and performance development.

Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.

Uses technical experience and analytical thinking.

Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Acts as a resource for colleagues with less experience.

May lead small projects with low risks and resource requirements.

Explains information; developing skills to bring team members to consensus around topics within field.

Conveys performance expectations and may handle sensitive issues.

Qualification

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Customer Services ManagementProject ManagementMarketingDocumentation

Required

Bachelor’s Degree accredited college or university (or a high school diploma / GED with a minimum of 4 years of experience in Customer Services Management)

Minimum of 3 years of Customer Services Management