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Company

Majesco · 1 day ago

Lead Support Engineer - Billing

United States

Full-time

Remote

Senior Level

$80K/yr - $105K/yr

7+ years exp

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ConsultingInformation Technology

H1B Sponsor Likely

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Responsibilities

As part of the Technical Support Triage Team, you will be responsible for analyzing production support cases and concluding the triaging part with the clear action plan.

Preparing data patches for the required cases and releasing it to customer following the release process.

Lead and create Root Cause Analysis for high severity cases.

Perform in-depth analysis for reported cases, drive them towards permanent code-fix while providing appropriate evidence and documentation.

Provide proper case documentation, creation of knowledge base articles for new or repeated issues.

Be part of customer call with a goal to drive the technical discussions and articulate issues, proposed solutions and timelines.

Exhibit excellent oral/written collaboration with customers and within internal team members.

Collaborate and communicate with clients for requirement gathering.

Actively involve in code walk through and review sessions with the development team.

Pro-actively identify and escalates issues based on priority and business impact.

Address critical incidents within SLA & suggest workarounds following the Production Support processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

JavaSQLPL/SQLInsurance domain experienceWeb ServicesAPI integrationsData analysisTechnical documentationServiceNowJiraConfluence

Required

Strong knowledge of Java or equivalent Object-oriented programming language.

Strong knowledge of developing SQL, PL/SQL stored Procedures, packages and functions.

Knowledge of Web Services (SOAP, REST etc.) and API related integrations.

Participated in code reviews, unit test plan reviews, and other quality reviews.

Functionality development/design implementation experience – Insurance functional domain experience is a huge advantage.

Understanding the requirements and preparing technical function specification documents.

Analytical thinking, data analysis and logical understanding of functional code is a must have.

Willingness to learn new tools/frameworks (Majesco proprietary and Open Source).

Bachelor’s degree in information technology with 7+ years working experience.

Experience working with Majesco Property & Casualty or similar insurance-related solutions.

Proven experience in data management, data analysis, or related roles, preferably with Property & Casualty Insurance background.

Ability to work under tight deadlines and manage multiple tasks simultaneously.

Excellent written and verbal communication skills; ability to simplify and communicate technical issues.

Ability to work in a remote environment.

Ability to document analysis using tools like ServiceNow, Jira and Confluence.

Benefits

Medical, dental & vision insurance

Employer-funded HSA coordinating with a high-deductible health plan

FSA

Short-term/long-term disability

Life/AD&D insurance

401(k)

Flexible time off

Paid sick days & 11 paid holidays

Paid parental/bonding leave

Career anniversary leave

Other voluntary benefits

Company

Majesco

Glassdoor

3.5

Majesco is a software company that delivers insurance technology solutions.

Founded in 1982

Morristown, New Jersey, USA

1,001-5,000 employees

http://www.majesco.com

H1B Sponsorship

Majesco has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (12)

2022 (34)

2021 (93)

2020 (37)