Majesco · 1 day ago
Lead Support Engineer - Policy
United States
Full-time
Remote
Senior Level
$80K/yr - $105K/yr
7+ years exp
Maximize your interview chancesConsultingInformation Technology
Insider Connection @Majesco
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
As part of the Technical Support Triage Team, you will be responsible for analyzing production support cases and concluding the triaging part with the clear action plan.
Preparing data patches for the required cases and releasing it to customer following the release process.
Lead and create Root Cause Analysis for high severity cases.
Perform in-depth analysis for reported cases, drive them towards permanent code-fix while providing appropriate evidence and documentation.
Provide proper case documentation, creation of knowledge base articles for new or repeated issues.
Be part of customer call with a goal to drive the technical discussions and articulate issues, proposed solutions and timelines.
Exhibit excellent oral/written collaboration with customers and within internal team members
Collaborate and communicate with clients for requirement gathering.
Actively involve in code walk through and review sessions with the development team.
Pro-actively identify and escalates issues based on priority and business impact.
Address critical incidents within SLA & suggest workarounds following the Production Support processes.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Strong knowledge of Java/J2EE, JSP Servlet, Web Service, REST, SOAPUI.
Strong knowledge of developing SQL, PL/SQL stored Procedures, packages and functions.
Working experience of XML, HTML.
Working knowledge of Spring, Hibernate, Micro Services.
Participated in code reviews, unit test plan reviews, and other quality reviews.
Functionality development/design implementation experience – Insurance functional domain experience is a huge advantage.
Understanding the requirements and preparing technical function specification documents.
Analytical thinking, data analysis and logical understanding of functional code is a must have.
Willingness to learn new tools/frameworks (Majesco proprietary and Open Source).
Bachelor’s degree in information technology with 7+ years working experience.
Proven experience in data management, data analysis, or related roles, preferably with Property & Casualty Insurance background.
Ability to work under tight deadlines and manage multiple tasks simultaneously.
Excellent written and verbal communication skills; ability to simplify and communicate technical issues.
Ability to work in a remote environment.
Ability to document analysis using tools like ServiceNow, Jira and Confluence.
Benefits
Medical, dental & vision insurance
Employer-funded HSA coordinating with a high-deductible health plan
FSA
Short-term/long-term disability
Life/AD&D insurance
401(k)
Flexible time off
Paid sick days & 11 paid holidays
Paid parental/bonding leave
Career anniversary leave
Other voluntary benefits
Company
Majesco
Majesco is a software company that delivers insurance technology solutions.
1,001-5,000 employees
H1B Sponsorship
Majesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (12)
2022 (34)
2021 (93)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Aurum Ventures
2021-03-22Post Ipo Equity· undefined
2020-07-20Acquired· undefined
2015-07-29IPO· undefined
Leadership Team
Joe Aho
Chief Financial Officer
Denise Garth
Chief Strategy Officer
Recent News
Channel Futures
2024-04-26
Company data provided by crunchbase
