Unqork · 18 hours ago
Lead Technical Success Partner
United States (Remote)
Full-time
Remote
Mid, Senior Level
$125K/yr - $180K/yr
7+ years exp
Maximize your interview chancesEnterpriseEnterprise Applications
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Responsibilities
You will report to the Enterprise Customer Advocacy Team and work directly with Enterprise clients at Unqork to understand their needs, enhance their technical and business solutions, and deliver best-in-class experiences
As the client-facing expert, you will offer insights, guidance, and subject-matter expertise to help customers build products on our platform while ensuring their feedback informs our organization’s ecosystem
Using your deep industry and technical knowledge, you will help identify use cases for expansion and stickiness of the product, while also ensuring the client sees the real value of using the Unqork Platform.
You will update and execute expansion opportunities in partnership with our Sales and Go-to-Market Team ensuring open, proactive, and timely communication between groups
Act as a strategic partner to executive-level Enterprise clients, understanding their business objectives and translating them into innovative Unqork solutions that drive tangible value.
Gain a deep understanding of the customer’s business and technical goals, collaborate to create a strategic success plan with clear goals, milestones, and measurable KPIs, and provide regular updates to both the client and Unqork’s leadership team
Provide technical thought leadership and guidance to clients, showcasing advanced use cases and driving the adoption of cutting-edge features.
Collaborate directly with customers and work cross-functionally with internal teams like Go-to-Market, Support, Sales, and Product to serve as the technical resource for self-managed and in-production customer projects
Collaborate with Product Development to gather patterns, standardize use cases, and refine best practices.
Qualification
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Required
7+ years of experience driving technical engagement with large, complex global customers in Enterprise SaaS environments
Deep industry expertise in financial services and/or insurance, with a strong understanding of these sectors' processes, structures, and common use cases.
For financial services: Familiarity with middle office operations, client advisory, or other relevant functions.
For insurance: Knowledge of underwriting, claims management, or policyholder engagement.
Experience working with executive-level stakeholders in Enterprise organizations as a trusted advisor and helping clients see the possible through technical expertise
Knowledge of enterprise SaaS solutions
Strong understanding of common Enterprise technology environments including integration, security, and operations
Experience evangelizing your work and presenting to multiple levels of management (Executives, LoB owners).
Knowledgeable and experienced in creating solutions that use cloud technologies
Experience leading technology programs that involve multiple technology areas and stakeholders, are high risk, and highly visible across significantly sized technical teams including coordination of multiple parties (e.g., partners, onshore and offshore resources)
You know how to pioneer new solutions and work with our teams to build them into Unqork's offerings
Benefits
Unlimited PTO (and the encouragement to use it)
Student loan payback program
100% employer-covered medical, dental, and vision options available to you and your dependents
Flexible Spending Account (FSA)
Monthly stipend toward your WFH setup, vacation, development and more
Employer-sponsored 401(k) with contribution match
Robust DEI Program that compensates ERSG leaders for their efforts
Subsidized ClassPass Membership
Generous Paid Parental Leave
Company
Unqork
Unqork is a no-code enterprise application platform that helps companies build, deploy, and manage complex applications.
201-500 employees
H1B Sponsorship
Unqork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (16)
2021 (35)
2020 (18)
Funding
Current Stage
Growth StageTotal Funding
$365.17MKey Investors
BlackRockCapitalGGS Growth
2020-10-06Series C· $207M
2020-02-26Series B· $51M
2019-10-03Series B· $80M
Leadership Team
Gary Hoberman
CEO & Founder
JC Goodrich
VP Marketing
Recent News
2024-04-08
Company data provided by crunchbase
