Majesco · 2 days ago
Lead Technical Support Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
$80K/yr - $105K/yr
5+ years exp
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Responsibilities
Provide technical Support to our customers, displaying a sense of urgency and discipline in making sure cases are updated and we meet our SLA.
Leverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Majesco products to proactively prepare for customer engagement, assess business impact and instill immediate customer confidence.
Preparing data patches for the required cases and releasing it to the customer.
Willingly accepts and adapts to change in product(s) being supported, as well as changes to the infrastructure and technology. Lead others through and acts as a role model in adapting to product(s)/technology change.
Perform root cause analysis on cases by reviewing application logs, reviewing data and identify and implement corrective and preventive measures.
Improve the trouble shooting materials needed to drive down MTTR.
Ensures the customer has clear details and documentation on the issue and resolutions.
Have a clear understanding of product feature set and be self-motivated for continuous learning of new features.
Understands and uses SQL skills to extract data from the database as per user requirement.
Diligently follows the support process by keeping cases up to date and escalating troublesome cases to a Support manager and the Principal Support Engineer.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Qualification
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Required
Typically has 5+ years technical support experience as an Oracle Developer; Property & Casualty Insurance experience is desirable.
Experience working with large and complex enterprise customers.
Proficiency and hands on experience in RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server.
Basic JAVA knowledge, web services and API related integration.
Strong technical aptitude for both cloud-based and on-premise client solutions.
Excellent written and verbal communication skills, highly organized, collaborative and detail oriented.
Excellent problem-solving skills, ability to work with others in the group to reach solutions for the customer.
Proven ability to maintain a professional demeanor when handling complex customer and internal issues.
Strong commitment to quality and customer service.
Works well in a remote team environment.
Bachelor’s degree or global equivalent required.
Benefits
Medical, dental & vision insurance
Employer-funded HSA coordinating with a high-deductible health plan
FSA
Short-term/long-term disability
Life/AD&D insurance
401(k)
Flexible time off
Paid sick days
11 paid holidays
Paid parental/bonding leave
Career anniversary leave
Other voluntary benefits
Company
Majesco
Majesco is a software company that delivers insurance technology solutions.
1001-5000 employees
H1B Sponsorship
Majesco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (12)
2022 (34)
2021 (93)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Aurum Ventures
2021-03-22Post Ipo Equity
2020-07-20Acquired
2015-07-29IPO
Leadership Team
Joe Aho
Chief Financial Officer
Denise Garth
Chief Strategy Officer
Recent News
Company data provided by crunchbase
