LIXIL · 1 day ago

Leader, Regional Installation

Sacramento, CA

Full-time

Remote

Entry, Mid Level

$79K/yr - $109K/yr

2+ years exp

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Responsibilities

Manages technical and customer escalations within the region.

Delivers monthly completion targets by ensuring jobs are scheduled and completed in a reasonable time frame. Takes leadership role in resolving pre-install or post-install issues with installer, customer and sales operations.

Measures existing installers against all metrics and execute a constantly evolving strategy that optimizes over-performing installers, while reducing exposure to under-performing installers

Partners with talent acquisition staff to identify and recruit new installers within region

Trains new installers within region

Maintains regular focus on job cost metric via invoicing submittals and work order analysis

Qualification

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Construction experienceManagement experienceProcess improvementWord processingExcel proficiencyGoogle applicationsBusiness English

Required

Two to four years of experience in construction, home improvement or residential remodeling field.

2 years of management experience, preferably managing a team of field contractors.

Must be computer literate in Word, Excel, and Google applications.

Strong communication skills that enable challenging discussions with Installer network and/or customers, ability to relate to distinct audiences including customers, sales representatives, installers, and various levels of management.

Must be professional and have a good command of business English.

Ability to multi-task.

Significant air and ground travel required, up to 50% or greater.

Field position, location ideally in Sacramento, CA or Las Vegas, NV area to support the West Region of the US.

Minimum of associate’s degree or equivalent experience in construction-related field.