Swooped · 2 days ago

Learner Experience Manager

United States

Full-time

Remote

Mid Level

1+ years exp

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Software Development

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Responsibilities

Manage the end-to-end learner experience for multiple cohorts, ensuring high satisfaction and graduation rates

Act as a strategic consultant for instructors, teaching assistants, and learners

Monitor and report on learner success metrics

Lead communication and support for the instructional team

Facilitate learner progress, engagement, and career readiness

Address and resolve learner concerns and escalations

Coordinate with enrollment and curriculum teams to improve the learning experience

Qualification

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Passion for TechPassion for EducationEducation ExperienceTeaching ExperienceAcademic Operations ExperienceTechnical Roles ExperienceResults-DrivenAttention to Detail Work IndependentlyCollaborationCustomer-FocusedStakeholder SatisfactionWeb DevelopmentData AnalyticsAIMLCybersecurityLearning Management Systems