Be an early applicantLess than 25 applicants

Company

Amazon · 18 hours ago

Learning Specialist (Japanese), Amazon Business Customer Service

United States

Full-time

Remote

Mid, Senior Level

$51K/yr - $91K/yr

2+ years exp

Maximize your interview chances

CrowdsourcingDelivery

H1B Sponsor Likely

Insider Connection @Amazon

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Be an expert communicator (Written and Verbal Communication) in Japanese (JLPT N1) and English

Deliver Amazon orientation and new hire training to all job levels (virtually or in person; as the business requires)

Meet/exceed performance expectations w.r.t New hire training (e.g. Training Yield, customer experience and AHT performance)

Design and Deliver continuous learning sessions for existing employees to meet/exceed improvement goals

Proactively analyze performance data to identify gaps, propose and deliver training interventions to meet/exceed improvement goals

Gather training needs (via performance data analysis, voice of business and voice of associates sessions), design and deliver training interventions to address these needs

Maintain and report data (e.g. trainee attendance, performance and analysis etc.) timely and accurately

Participate in call listening sessions and quality calibrations to keep abreast of updates and developments

Take customer contacts every month to keep abreast of latest process updates and changes

Lead and/or be a team member on improvement projects that are aimed at enhancing business performance

Coordinate training sessions based on site needs;

Conduct Daily sessions with trainees;

Track and providing weekly debriefs and reporting to the ABCS Leadership Team;

Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;

Contribute to additional training projects as required;

Understands workflow and daily production goals;

Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;

Maintains a positive attitude and presence on the floor;

Facilitates and presents to groups of up to 30 people in a class;

Act as an effective people manager during mentored production periods during training.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Japanese Language (JLPT N1)Training DeliveryCustomer Service ExperienceLearning Management Systems (LMS)Microsoft OfficeEnglish LanguageCoordination SkillsCultural ExpertiseSoft Skills

Required

Must be an expert in Japanese Language (JLPT N1 Certified) and English Language

2+ years of experience in training delivery roles or similar experience

Flexible to work within a 24/7 x 365 days global team across a variety of time zones

Good communication skills for the purpose of knowledge transfer and skill development

Good coordination and organization skills

Extensive expertise in cultural and soft skills relevant to a contact center environment

Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)

Preferred

Experience in Customer Service or customer service-related work experience

Training experience specific to a contact center environment

Bachelor’s degree or significant college course work, in communication, education or related field

Experience working with Learning Management Systems (LMS)

Benefits

Equity

Sign-on payments

Full range of medical, financial, and/or other benefits

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10001+ employees

https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)