Amgen · 2 days ago
Learning Technology Sr. Associate
United States
Full-time
Hybrid
Entry, Mid Level
2+ years exp
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Responsibilities
Ensure that 3rd party vendor is providing learning management support that meets all agreed upon SLAs
Review and analyze 3rd party vendor metrics and report to GLS Manager
Maintain Enterprise Training Dashboards
Gather and document business requirements from key GL&P and DTI stakeholders surrounding LMS and ILT logistics support services
Act as Business Owner Delegate for role request approvals
Act as Product manager delegate for L&D Agile product team, ensuring stories are created and maintained in Jira using Agile best practices
Act as the primary escalation point for Third Party Vendor supporting LMS and ILT logistics services
Escalate all service issues that cannot, or are not, being resolved by 3rd party vendor
Maintain LMS Training and Change Management documentation as system features evolve
Ensure that 3rd party vendor staff complete all training required by Amgen
Manage and maintain annual Access Review process for LMS reporting roles
Own and continually improve all processes, best practices, tools, and policies that support the training administration process
Participate on LMS, and Intake tool research; upgrade, or replacement projects
Maintain Operational SOPs to reflect current process requirements
Perform other tasks as assigned
Qualification
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Required
Master’s degree
Bachelor’s degree & 2 years of Learning & Performance experience
Associate’s degree & 6 years of Learning & Performance experience
High school diploma / GED & 8 years of Learning & Performance experience
Preferred
5+ years working in training operations for a large (10K+) multinational employer
3+ years of pharma/life sciences experience in learning development, commercial, and/or HR functions
Strong knowledge of learning technology software and solutions used in the pharma/life sciences sector
Experience with data analysis, metrics, and SLAs
Experience with SumTotal LMS
Strong consulting skills
Work effectively in a team-based organization, collaborate cross functionally, build alignment around key objectives, and exercise influence
Project management skills and ability to advance multiple projects simultaneously with limited guidance
Strong service orientation and high standards of excellence and business enablement
Good written and verbal communication skills
Benefits
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible
Company
Amgen
Amgen is a biotechnology company that develops and manufactures human therapeutics for various illnesses and diseases.
10,001+ employees
H1B Sponsorship
Amgen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (349)
2022 (523)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2022-12-12Post Ipo Debt· $28.5B
1983-06-17IPO· undefined
Leadership Team
Robert Bradway
Chairman and Chief Executive Officer
Judy Brown
SVP Corporate Affairs
Recent News
MarketScreener
2024-11-21
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2024-11-20
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