Morley · 2 days ago

Legal Assistant (Lemon Law)

California, United States

Full-time

Remote

Mid Level

$60K/yr - $65K/yr

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Insider Connection @Morley

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Responsibilities

Collaborate with the Office of the General Counsel (OGC) and client outside counsel to support the client's defense strategies, including lemon law claims

Serve as the "Person Most Knowledgeable" (PMK) on the client’s policies and procedures, providing essential testimony at depositions and trials

Manage small claims cases effectively, advocating for the client’s interests

Work in partnership with the California review team (located in Michigan), evaluating vehicle buyback requests to ensure they meet legal standards

Train and guide team members on best practices for managing claims, emphasizing the nuances of lemon law

Oversee the pilot dealer customer support process in California, enhancing consumer satisfaction and compliance

Assess relief requests from consumers, focusing on those related to lemon law, to ensure fair and compliant resolutions

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Consumer Claims Management Lemon LawParalegal DegreeLegal CertificationResident of CaliforniaHigh-Speed Internet AccessSecluded Work EnvironmentProblem-SolvingCommitment