147 applicants

Company

Chisholm Chisholm & Kilpatrick LTD · 9 hours ago

Legal Intake Specialist

United States

Full-time

Remote

Entry Level

$42K/yr - $42K/yr

1+ years exp

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Responsibilities

Serve as point of contact for potential clients throughout the intake process;

Manage large amounts of inbound and outbound calls in a timely manner;

Clear, concise, and accurate written and verbal communication;

Following communication “scripts” when handling different topics;

Learn about CCK’s practice areas and become conversant with the legal issues facing our clients;

Demonstrate empathy to potential clients and put them at ease during their difficult time;

Provide detailed written summaries about potential clients’ needs to attorneys;

Request and review all necessary documents from potential clients.

Qualification

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Customer service experienceMicrosoft Office SuiteMultitasking skillsMultiple language skillsHigh call volume experience

Required

High School Degree required; Bachelor’s degree preferred

Minimum one year of customer service experience with a high call volume

Minimum one year of high-volume phone/customer service experience

Ability to make or receive calls for a minimum of 6-8 hours per day

Excellent verbal communication skills and professional telephone etiquette

Capability to make sound judgments and decisions

Proficient in Microsoft Office Suite

Strong multitasking skills

Ability to work in a fast-paced, constantly changing, and challenging call center environment

Preferred

Bachelor’s degree preferred

Multiple language skills a plus

Benefits

CCK offers options for medical, dental, and vision insurance (including options for employer-paid medical insurance for the employee!) and other wellness benefits.

Gym membership reimbursement

15 days of PTO (increasing over time) and 12 paid company holidays in 2024

35 Work-from-home days per year that can be used for any reason.

401k matching

Paid Parental Leave

Company

Chisholm Chisholm & Kilpatrick LTD

Chisholm Chisholm & Kilpatrick LTD is a law firm offering an array of highly effective services tailored to clients’ needs in the areas of Veterans Law, Long-Term Disability & ERISA Law, and Bequest Management.

Founded in 1999

Providence, Rhode Island, USA

201-500 employees