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Company

Knock · 3 hours ago

Lending Manager (Front End) - Pacific Time Zone

United States

Full-time

Remote

Senior Level, Lead/Staff

$90K/yr - $100K/yr

10+ years exp

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Comp. & Benefits

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Responsibilities

Manage, lead, and scale the team of Loan Assistants and Bridge Loan Specialists(BLS), communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded

Proactively manage the bridge loan pipeline as loans move from set up through initial disclosure and submission, providing coaching and feedback to the Loan Assistant team

Proactively manage the bridge loan pipeline from initial submission to closing, providing coaching and feedback to the BLS team

Responsible for condo reviews to determine eligibility for Knock purchase offer - Must be fully proficient in Agency condo requirements

Proactively manage and scale outsourced services with internal employees and 3rd party vendor/contractor when needed

Maintain accountability for team performance as well as foster a desire to perform at a high level

Load balance as necessary in order to meet company SLAs

Act as a resource to the team for escalations, questions, and exceptions

Facilitate training for new hire Loan Assistants or BLS

Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins

Work closely with the sales, closing & post-closing teams to provide timely and accurate service to all

Compile data quarterly for team scorecards to ensure position KPIs and quality work of the teams you will support

Assist with loan selection for post-closing Due Diligence review and proactively work loans with findings with individual employees responsible

Assist Director of Lending Operations with identifying gaps in process and policy within the hybrid processing and underwriting functions. Once gaps are identified, write or update process, procedure and policy changes for review, training and implementation. Follow up to ensure new process/policy/procedures are adopted and functioning

Innovate new and better ways to do things in order to meet company KPI’s

Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team

Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed

Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Encompass LOSMortgage Loan ProcessingUnderwritingFHA knowledgeVA knowledgeConventional mortgage productsFannie Mae policiesFreddie Mac policiesRegulatory Mortgage ComplianceRemote communicationTeam coaching

Required

A minimum of 10 years of relevant experience, with 5 years being in a leadership role

Experience working with Encompass LOS

Experience in managing mortgage Loan Processing and Underwriting

Experience leading and coaching a team and aiding in the success of that team

You’ve communicated and partnered with customers in a remote environment

Knowledge of FHA, VA and Conventional mortgage products and Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers

You are someone who is obsessed with providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always

Attention to detail is your middle name: You triple-check your work, have a fine-eye for small details, and ensure that the work you do is consistently accurate

Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous

Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team

Education: High school or equivalent experience

Benefits

Top tier medical, dental, & vision premiums for full time employees starting on the first day of employment

Flexible Paid Time Off for full time employees

Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent

$1,000 annually for professional development

Life, AD&D and Disability insurance for full time employees

401K (noncontributory by Knock) for all employees

$75 monthly allowance for health & wellness

Up to $400 monthly for a co-working space for eligible employees

$100 monthly allowance for home internet, mobile phone or other communication devices

$2,500 referral bonus for eligible employees