Insight Global · 2 days ago
Level 2 Network Operations Center Engineer
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Responsibilities
Troubleshoot and support business during critical incidents.
Provide communication to business and key stakeholders during outages.
Provide level 3 support for all custom, select 3rd party applications, network, IPT, and infrastructure issues.
Standardize, create, and maintain documentation for the business.
Troubleshoot layer 2 and layer 3 incidents.
Partner with customers, vendors, and service providers to meet SLA's.
Work in a fast-paced environment based on a four 10-hour shift with a rotation of days and nights as well as a rotating on-call schedule.
Qualification
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Required
CCNA Certification
3+ years of Cisco IPT experience
3+ years of Firewall experience
3+ years of O365 / Exchange administration or support experience
3+ years of IT customer support experience
3+ years of application support experience
Preferred
Experience working for a service provider
Experience using Service Now as a ticketing system
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (66)
2022 (19)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired· by Harvest Partners
Company data provided by crunchbase