NSM Insurance Group · 18 hours ago
Licensed Customer Service Representative
Cherry Hill, NJ
Full-time
Remote
Entry Level
$43K/yr - $46K/yr
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Hiring Manager
Becca Dornewass
Insider Connection @NSM Insurance Group
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Responsibilities
Delight our customers with superior customer service
Service existing customers with endorsements, payments, policy changes, etc. including those that require underwriting authority
Cancel and Non-renew policies according to procedures
Complete necessary documentation quickly and efficiently
Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
Expected to be on phones 100% of the time
Conduct risk analysis and evaluate underwriting quality of applicants
Evaluate application factors/details to appropriately match premium to underwriting risk
Meet all production goals
Complete new business applications for existing customers as needed
Performs other duties as assigned
Qualification
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Required
High school diploma or equivalent
Active P&C or Personal Lines insurance license in your state of residence
Prior experience working in a customer facing insurance service role
Demonstrated success in a team environment
Proficiency to multi-task, follow-through and follow-up
Excellent communication skills, written and verbal
Positive customer and quality Focus
Possess an upbeat and positive attitude
Organized and detail oriented
Proactive in problem solving
Ability to perform critical thinking and reasoning
Advanced computer skills
Reliable high-speed internet
Preferred
Associate or bachelor’s degree
Prior underwriting experience
Prior experience working on a hybrid/remote team
Prior insurance sales experience
Benefits
Health insurance (medical, dental, vision)
Flexible spending & health savings accounts
Life insurance
Retirement plan
Paid time off
Overtime availability
Employee referral program
Company
NSM Insurance Group
NSM Insurance Group is an insurance brokerage company offering commercial and consumer insurance programs.
Founded in 1990
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-09Acquired
2016-08-06Private Equity
2012-01-10Private Equity
Leadership Team
Geof McKernan
Founder & CEO
Jonathan Costello
Chief Financial Officer
Recent News
Global Legal Chronicle
2024-06-02
2024-05-29
Company data provided by crunchbase
