The Hartford · 5 hours ago

Licensing and Contracting Analyst

United States

Full-time

Remote

Entry Level

$42K/yr - $63K/yr

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Responsibilities

Processing: Hands-on technical work within the Agency Contracting team managing high volume transactions. Functional team alignment will determine the specific transactional areas of accountability, contracting, employee licensing, agency/producer licensing

Responsible for reviewing data in all related databases to ensure consistency in information and compliance with company and regulatory guidelines

Coordinate activities for all supporting tasks; Process new and maintenance transactions associated to contracts, licenses, and appointments as applicable

Prioritizes workload based on varying service requirements and customer needs of different activities/transactions

Monitors work performance to ensure productivity, quality and service commitments are achieved

Will act as a resource or contact for staff and other business partners as it relates to functions and work processes

Supports employees and independent agents in gathering documents to meet licensing regulatory guidelines.

Manages incoming customer calls; strives for first contact resolution

Identifies and actively contributes to process improvement initiatives

Work closely with leadership on process changes and problem resolution activities

Some project involvement relating to topics such as, but not limited to, licensing, appointment, legal, continuing education, and market conduct analysis

Qualification

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Cognitive skillsBusiness AcumenCall Center ExperienceInsurance License KnowledgeRelationship Building

Required

Monday – Friday 8:30-5:00est (with flexibility including occasional rotational coverage until 6:00est)

Strong Technology and Computer skills; general comfort with technology and ability to learn software systems

Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills

Demonstrated commitment to delivering best in class customer service

Strong Communication Skills (both verbal and written), Relationship Building

Strong business acumen: specifically, a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done

Independent, High level Learning Aptitude; Intellectual Curiosity